Since its establishment in 2014, the company has been adhering to the concept of practicality and stability, continuous improvement of product quality and thoughtful after-sales service. Customized for customers to produce a variety of non-standard automatic packaging equipment, and won the majority of customers praise and recognition.
Years of accumulation let us have rich experience in the design and manufacture of automatic packaging equipment and non-standard packaging equipment. We adhere to the "quality first, service first, customer first" as the enterprise purpose, to "hard work, innovation" for the business philosophy, adhering to the "customer satisfaction" service policy, to provide customers with more perfect packaging equipment solutions!
In order to provide customers with perfect and thoughtful service, free customers from worries. Our company has developed a perfect after-sales service system and effective after-sales service measures, and opened a special after-sales service hotline to provide users with satisfactory questions and technical support; And has an after-sales service department, regular return visits to customers. The company currently has more than ten professional after-sales service engineers as a strong after-sales service team, to provide protection for your after-sales service. Our company makes the following maintenance service commitment to you, and provides you with maintenance services in accordance with the requirements of the service commitment.
1. After the successful installation and commissioning of the machine, the company will enter customer files and send professional after-sales service engineers to take charge of technical tracking service and regularly track the use of the machine. If there is a problem with the machine, you can contact our after-sales service department in writing. We will contact you within one hour of receiving the notice to understand the detailed cause of the failure and determine the on-site maintenance time.
2. When the after-sales service engineer comes to the house for maintenance, the machine will be inspected in detail first, and then the cause of the failure will be introduced to you in detail, and then the machine will be repaired. After you confirm that the repair is completed, sign the after-sales service operation sheet to confirm.
Company Profile
Our company is a professional manufacturer of automatic packaging equipment, full line planning equipment, and non-standard equipment research and development, production, and sales. The main products include automatic bagging thermal contraction packaging machines, automatic sealing machines, packing machines, and other packaging machinery. The equipment is widely used in electronic 3C class, food packaging, cosmetics box packaging, printed products, pharmaceutical, flooring, ceramics, beverage, hardware, and other industries.
Since 2014, we have been adhering to the perfect product quality system and thoughtful after-sales service. We have designed and manufactured a variety of automatic packaging equipment for the market, winning the majority of customers' praise and recognition. We have accumulated rich experience in automatic whole line packaging equipment and non-standard automatic packaging equipment. With "quality first, service first, customer first" for the purpose of the enterprise, we adhere to the "customer satisfaction" service policy to open up the grand market and win customers!
Our company offers a variety of products which can meet your multifarious demands. We adhere to the management principles of "quality first, customer first and credit-based" since the establishment of the company and always do our best to satisfy the potential needs of our customers. We are sincerely willing to cooperate with enterprises from all over the world in order to realize a win-win situation since the trend of economic globalization has developed with an irresistible force.
FAQ
Q1: What is your machine guarantee?
A1: Usually the guarantee period is for 1 year, and we will keep contact with our customers for after-sales service. We aim to produce better machines and let our customers be satisfied.
Q2: What's the machine voltage or power of your machine?
A2: Usually the voltage is 220V, 50HZ, single phase, or 380V, 50HZ, 3 phase. If you have special requirements, please tell us and we will verify the voltage according to your requirement.
Q3: How to install the machine for us?
A3: We can instruct the installation by video, email or picture. For large projects, we can also arrange our technical workers to help you install the machine in your country.
Q4: If we have problems when using your machine, what should we do?
A4: If you have any problem, just contact us and we will help you to solve it. If necessary, we will arrange our engineers to assist you in your country.
Q5: What about the shipping methods?
A5: For urgent orders and lightweight cargo, you can choose express: FedEx, TNT, DHL or EMS; for heavy weight, you can choose by air or by sea to save costs.
Q6: What about the payment methods?
A6: We accept T/T, L/C for large amounts, and for small amounts, you can pay by Western Union or MoneyGram.
Jinye Machinery
